Frequently Asked Questions (FAQ)

Section 1 — Orders & Shopping

Q1: How do I place an order?
A: Browse products, add items to your cart, and complete checkout using your preferred payment method.

Q2: Can I change or cancel my order?
A: Orders can be changed or canceled within 1–2 hours after placing them. Contact support immediately.

Q3: How do I track my order?
A: Once shipped, you will receive a tracking number via email.

Section 2 — Shipping & Delivery

Q4: How long does shipping take?

• Sweden (EU Warehouse): 3–5 business days
• Europe: 5–10 business days
• International: 7–14 business days

Q5: How much is shipping?
A: Shipping costs are calculated at checkout based on your location.

Section 3 — Returns & Refunds

Q6: What is your return policy?
A: You can return items within 30 days of receipt. Items must be in original condition with tags attached.

Q7: How do I start a return?
A: Log in to your account, go to ‘My Orders’, and select the ‘Return’ option for the specific order.

Q8: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect your return.

Section 4 — Payment Methods

Q9: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and Klarna for flexible payments.

Q10: Is my payment secure?
A: Yes, all transactions are encrypted and processed through secure payment gateways to ensure your data is protected.